Returns & Refunds Policy

Orders through our store

Refund's will only be issued under the following circumstances:

You receive the wrong product
The product has been damaged or lost in transit
Stock errors
You do not like/want/need it anymore*

Custom Products

Refund's will only be issued under the following circumstances:

The product has been damaged or lost in transit
The nature of the commission is no longer viable for reasons including but not limited to inadequate materials, staff absence, extenuating circumstances or the final product not meeting the scope of the specified agreement of works carried out

All returns and/or refunds must be raised with our support team no more than 28 days after purchase. For custom work; this will be 28 days from the day your product has been finished. Any requests made outside of these time frames will be denied.

To contact the support team, please go to our contact us page or you can email us directly from your email client or provider here: cuteNcreepycrafts@outlook.com

* We will only accept returns and approve refunds under this circumstance if:

Items are returned in the same condition that they were shipped in
The cost of the return is covered by you; the customer

- Any returns and replacement costs required due to a fault on our part will be arranged by and covered by us -

- Any damages caused during transit will result in a replacement being offered before offering a refund if out of stock -

- If you still do not wish to receive a replacement; a refund can be issued -
-Returns & refunds are handled on a case by case basis.-

Returns & Refunds Policy

Oh No! Sorry to hear that you need to return something.

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